Privacy Policy
1. Information We Collect
- Personal Information:
- Contact Details: When you engage with THQC LIMITED, we may collect your name, email address, phone number, physical address (including the project site address if applicable). This information is gathered when you request a quote, inquire about services, participate in project consultations, or subscribe to our newsletters.
- Project – Related Information: For clients with ongoing construction projects, we collect details such as project scope, budget, design preferences, and any other information necessary to understand and execute your construction needs. This information helps us tailor our services to your specific requirements.
- Financial Information: In relation to payment processing, we may collect bank account details or credit/debit card information. This data is used solely for the purpose of facilitating payments for our services and is protected in accordance with industry – standard security practices.
- Non – Personal Information:
- Website Usage Data: When you visit our website, we automatically collect information such as your IP address, browser type, operating system, the pages you visit, the time and duration of your visits, and the referring website. This data helps us analyze website traffic, improve user experience, and ensure the smooth operation of our site.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. Cookies may be used to remember your preferences, such as language settings, and to analyze how you interact with our website. You have the option to manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site.
2. How We Use Your Information
- Service Provision: We use your personal and project – related information to provide, maintain, and improve our construction services. This includes communicating with you about project progress, addressing your concerns, and ensuring that the services delivered meet or exceed your expectations.
- Marketing and Promotion: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services, industry trends, special offers, and upcoming events. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the emails.
- Analytics and Research: Non – personal information and aggregated data are used for analytical purposes to understand user behavior, improve our website performance, and make informed business decisions. This data helps us identify areas for improvement in our services and enhance the overall customer experience.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to court orders, government inquiries, or other legal requests.
3. Information Sharing and Disclosure
- Third – Party Service Providers: We may share your information with trusted third – party service providers who assist us in operating our business, providing services, and fulfilling your requests. These providers include but are not limited to payment processors, IT service providers, marketing agencies, and legal advisors. These third parties are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control, along with how your personal information will be protected under the new entity.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a court order, subpoena, or government investigation. We will also disclose your information if we believe it is necessary to protect our rights, property, or the safety of our employees, customers, or the public.
4. Information Security
- Technical and Organizational Measures: We implement a variety of technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. These measures include data encryption, firewalls, access controls, regular security audits, and employee training on data protection best practices.
- Data Retention: We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. Once the information is no longer needed, we will securely delete or anonymize it.
5. Your Rights
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete. To exercise this right, please contact us using the contact details provided below.
- Deletion and Objection: You may request the deletion of your personal information in certain circumstances, such as when the information is no longer relevant to our services or when you have withdrawn your consent. You also have the right to object to the processing of your information if you believe it is being processed unlawfully.
- Withdrawal of Consent: If you have provided your consent for us to use your information for a specific purpose, you have the right to withdraw that consent at any time. Please note that withdrawing your consent may affect our ability to provide certain services to you.
6. Policy Updates
We reserve the right to update this Privacy Policy at any time. When we make changes, we will notify you by posting the updated policy on our website and, if appropriate, sending you an email notification. We encourage you to review this policy regularly to stay informed about how we are protecting your information. Your continued use of our services after the posting of the updated policy constitutes your acceptance of the changes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
- Phone: +44 7577 032457
- Address: 13 Grove Street, Heywood, OL10 4EE, GB
We will respond to your inquiries as promptly as possible and take appropriate steps to address your concerns.